Posted as of 1st August, 2022
Last updated as of 1st August, 2022
This legal agreement is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This Website is created and operated by M/s Doctourr Healthcare Solutions Private Limited, (hereinafter referred to as “We”, “Our”, and “Us”) having the corporate identity number of the company is U85300OR2021PTC037842 and operating under the brand name “Doctourr” (“Brand name”). We intend to ensure your steady commitment to the usage of this Website and the services provided by us through our www.doctourr.com (Website).
To provide You with Our uninterrupted use of the Website, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.
ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED
INFORMATION WE COLLECT
We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We may collect the following information:
Personal data including but not limited to Name, Phone Number, Email ID, Address, Age, Sex, Medical History, Vital Records, etc.
Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Website or not), which URL you next go to (whether this URL is on the Website or not), your computer or device browser information, and other information associated with your interaction with the Website;
To enable the provision of services opted for by you;
To enable the viewing of content in your interest;
To communicate the necessary account and service-related information from time to time;
To allow you to receive quality customer care services and data Collection;
To comply with applicable laws, rules and regulations;
Where any service requested by You involves a third party, such information as is reasonably necessary by the Firm to carry out Your service request may be shared with such third party. We also do use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. The Firm may also use contact information internally to direct its efforts for service improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to firstname.lastname@example.org.
To the extent possible, we provide You with the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Website and opt-out of any non-essential communications from the Website.
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
OUR USE OF YOUR INFORMATION
The information provided by you shall be used to provide and improve the service for you and all User/ Service Providers.
To provide you with services on your request.
In order to enable You to use the Website and utilize the Services.
To respond to Your inquiries;
To provide You with information about products and services available on the Website;
To personalize Your experience on the Website;
To help You address Your problems incurred on the Website including addressing any technical problems;
For proper administering of the Website;
To conduct internal reviews and data analysis for the Website (e.g., to determine satisfaction of the User on the Website);
to improve the services, content, marketing and advertising on the Website;
For maintaining an internal record.
For enhancing the Services provided.
For maintaining record under the legal and statutory provisions.
We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you.
We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.
Information collected via Our server logs includes User/ Service Providers' IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how User/ Service Providers engage with our Website so that we can improve it and cater personalized content/ads according to their preferences.
HOW INFORMATION IS COLLECTED
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Firm to elucidate the purpose of collection of said personal information, pending the fulfilment of which you shall not be mandated to disclose any information whatsoever.
We will collect and use your personal information solely to fulfil those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. The methods by which We collect Your Information include but are not limited to the following:
When You register on Our Website,
When You create a profile on Our Website or as part of Services
When You provide Your Information to us,
When You use the features on Our Website and/or when You use Services,
When You access Website or Services, and
HOW INFORMATION MAY BE SHARED AND TRANSFERRED?
You acknowledge that some countries where We may transfer Your Information may not have data protection laws which are as stringent as the laws of Your own country.
HOW WE PROTECT YOUR INFORMATION?
While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We nor any of the HCP ("Health Care Practitioners") on Doctourr will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to Your Personal Information.
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that User/ Service Providers are finding what they are looking for easily.
Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third-parties for this purpose.
HIPAA and PHI
Certain demographic, health and/or health-related information that Doctourr collects about Users as part of providing the Services to our Service Providers may be “protected health information” or “PHI” and governed by the Health Insurance Portability and Accountability Act and its implementing regulations (“HIPAA”). Specifically, when (i) Doctourr is providing administrative, operational and other services to a Service Provider and this Service Provider is a “Covered Entity” (as such term is defined in HIPAA); and (ii) in order to provide those services, Doctourr receives identifiable information about a User on behalf of the Service Provider, Doctourr is acting as a “Business Associate” (as such term is defined in HIPAA) of the Service Provider, and this identifiable information is regulated as PHI.
EXTERNAL LINKS ON THE WEBSITE
Unless subject to an exemption, you have the following rights concerning your data:
The right to request a copy of your data which we hold about you;
The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
The right to withdraw Your consent to the processing at any time;
The right to object to the processing of personal data;
The right to complain about a supervisory authority.
The right to obtain information as to whether personal data are transferred to a third country or an international organization.
Where you hold an account with any of our services, you are entitled to a copy of all personal data which we hold concerning you. You are also entitled to request that we restrict how we use your data in your account when you log in.
You further acknowledge that the Website may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek for discontinuation of such communications at any point in time.
OTHER INFORMATION COLLECTORS
OUR DISCLOSURE OF YOUR INFORMATION
We may host surveys for survey creators for our Website who are the owners and users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share your survey responses.
Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:
Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
ACCESSING, REVIEWING AND CHANGING YOUR PROFILE
Following registration, you can review and change the information you submitted at the stage of registration, except Email ID and mobile number. An option for facilitating such change shall be present on the Website and such change shall be facilitated by the User/ Service Provider. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored ‘back up’ systems. If you believe that any information, we are holding on to you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User/ Service Provider needs to remediate, and promptly correct any such incorrect information.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Firm. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.
However, as effective as encryption technology is, no security system is impenetrable. Our Firm cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Firm over the Internet.
CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA REMOVAL REQUESTS
To withdraw your consent, or to request the download or delete your data with us for any or all our services at any time, please email to email@example.com. You can also connect with us at our registered address at Holding No. 1009/E/1/1, Ward No. 29 (43), Chandra Nagar, Aparna Nagar, Chauliaganj, Cuttack, Odisha, India -753004.