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We thank you and appreciate your relations with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any services you avail through the Consultant on our Website. The policy concerning the returns and refund requests, shall be following the clauses as set forth:

 

RETURN REQUESTS

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Upon your booking for an online Doctor consultation through our Website or WhatsApp, you do not have the right to place a return request or process a return request on the Website under any circumstances whatsoever, as we are providing services and not goods.

 

CANCELLATION

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As a User, you do not have the right to cancel your Online Doctor Consultation.

In case the Doctor is unavailable to provide the services, the User can choose another Doctor available at the same time for Consultation, the User can also reschedule the Online Consultation.

The Company at its sole discretion may cancel any Online Doctor consultation(s):

a. if it suspects a User has undertaken a fraudulent transaction, or

b. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or

c. in case of unavailability of a service, or

d. if the Company does not want to do business with the User.

The Company maintains a negative list of all fraudulent transactions and non-complying Users and reserve the right to deny access to such Users at any time or cancel any orders placed by them in future.

You can cancel the online or off-line consultation before 24 hours from the time of online or off-line consultation. The Company at its sole discretion may approve the cancellation.

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PROCESSING OF REFUND

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Refunds shall be provided only in the cases when Online Doctor Consultation couldn't made. User shall be entitled to get a refund of any of the following circumstances:

i.    Prepaid Online Doctor Consultation called before 24 hours from the time of online consultation and the same is approved by the Company;

ii.  The Consultant fails to take the online consultation on-time and the services is not provided even after 1 Hours from the time of Online Doctor Consultation;

 

Refunds are done within Fifteen (15) to Thirty (30) days working days and the amount shall be credited by the same mode of payment as it was received. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

All Refund requests shall be made by you by contacting to the technical team support available on the Platform, which will be the official mode of communication with our Platform and the Company. The Company shall waive all other means of communication made. All Refunds shall be made only on the basis and upon investigation by us on following such guidelines. The Refund shall be completed between Fifteen (15) to Thirty (30) days from the date of refund request made by the User and the money shall be transferred to the original source of payment of the User.

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